Violations
Violation Enforcement Services
Have you received a Notice of Violation from the Illinois Tollway’s Violation Enforcement Services?
Click “Review and Pay Violation Notices” below to enter the Violation Enforcement Services portal.
Be prepared with:
- The “Invoice Number” included on every Notice of Violation and Final Order of Liability can be used to access the Violation Enforcement Services portal.
- Your license plate may be used to search on the Violation Enforcement Services portal.
A sample "First Notice: Invoice for Unpaid Toll" issued directly by the Illinois Tollway, identifiable by the black and gray Illinois Tollway logo at the top. The document includes an account statement with fields for Invoice Number, Vehicle License Plate, Initial Invoice Date, Payment Due Date, Unpaid Tolls, Invoice Fee(s), and Total Amount Due. The right side offers options to resolve the invoice, including I-PASS, Pay By Plate, I-PASS Assist for income-eligible customers, and instructions for disputing an unpaid toll.
What is the difference between an invoice and a violation?
Notices of Violation and Final Orders of Liability both feature an orange logo at the top of the notice, clearly marking the notice as coming from the Tollway’s Violation Enforcement Services Customers who have invoice notices left unpaid will be escalated to violations requiring payment of tolls, fees and fines.
Invoices are issued by the Illinois Tollway and can be paid via the “Pay Invoices” (opens in a new tab) section of the Illinois Tollway’s website. Drivers who fail to pay their tolls within 14 days of travel on the Tollway will be sent an invoice for tolls with fees.
Unpaid Tolls Timeline
A color-coded timeline showing the Illinois Tollway's escalating consequences for unpaid tolls across seven stages. During the first 14 days (light green), customers can pay unpaid tolls with no fees via I-PASS or Pay By Plate. At Day 30 (green), a First Invoice is issued for unpaid tolls plus a $3 per-toll fee for passenger vehicles ($5–$15 for commercial). At Day 60 (blue), a Second Invoice is issued as a courtesy reminder with no additional fee. At Day 90 (yellow), a Third Invoice is issued for unpaid tolls plus a $3 per-toll fee and an additional $5 per-toll fee. At Day 120 (orange), a Notice of Violation is issued through Violation Enforcement Services — customers have the opportunity to dispute or request a hearing, and a $20 violation fine per toll is added (note: on hold March 2020, resuming 2023). At Day 150 (red), a Final Order of Liability is issued and the customer owes all unpaid tolls, fees, and a $20 violation fine per toll. At Day 180 (dark red), the account is sent to Collections — the customer may be subject to a registration hold and litigation.
I-PASS Assist offers qualified income-eligible customers the benefits of I-PASS, lower prepayment requirements and waived transponder deposits, as well as invoice fee dismissals upon activation of an I-PASS account.
Customers looking for relief should visit I-PASS Assist.
Customers may qualify for the Last Chance Discount – up to 50% off fees
Includes customers with outstanding initial toll invoices issued between June 1, 2020, and September 30, 2022.
Review here to see if you qualify:
Collections
A licensed debt collection agency has been retained by the Illinois Tollway to collect delinquent, unpaid toll violations.
If you have received a notice of collections, you can learn more by visiting pampayments.com and entering the account number from the collections notice and your zip code.
