Unsung Heroes in Headsets: Celebrating Illinois Tollway Telecommunicators

When drivers run into trouble on the road and call 911 or *999 for help, the first voice they hear usually is one of the Illinois Tollway’s public safety telecommunicators.   As part of National Public Safety Telecommunicators Week, recognized this year from April 14–20, the Illinois Tollway is proud to shine a spotlight on these behind-the-scenes "heroes in headsets" who are always on the job – 24 hours a day, 365 days a year. “Our public safety telecommunicators are often the first...

Work Zone Awareness Week kicks off start of construction season. With construction ramping up across the state, the Illinois Department of Transportation, Illinois State Police, Illinois Tollway, industry partners, local agencies and frontline construction workers today teamed...
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ASPIRE National Science Foundation (NSF) Engineering Research Center is proud to announce Illinois Tollway as the newest member of its Industry and Innovation Board (IIB). This strategic partnership is poised to place Illinois on the electrified transportation infrastructure...
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Nearly 8.1 million vehicles expected to travel Thursday through Monday   Drivers should watch for work zones, follow posted speed limits and put away cellphones to avoid distracted driving while traveling on the Illinois Tollway during the extended Easter holiday weekend,...
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When it comes to workplace safety, the Illinois Tollway's Dixon (M-12) Maintenance Site is leading the way – earning the 2024 Go the Extra Mile for Safety Award.  In 2024, the Dixon maintenance site achieved a remarkable milestone: zero incidents reported for the entire...
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Illinois Tollway Executive Director Cassaundra Rouse, a proud Chicago Southland resident, was celebrated as one of the 2025 Amazing Women of Rich Township during an awards ceremony on March 20 in Tinley Park.   Rouse was among 22 exceptional women recognized for their...
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“Safety Wall” at M-11 adds a personal touch to remind workers to safely do their jobs Illinois Tollway Maintenance Section Manager Phil Peterson wanted to drive home the importance of safety by making it personal, so he turned for help to the workers he supervises at the M-11...
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Illinois Tollway Executive Director Cassaundra Rouse joined project teams in celebrating recognition from the American Council of Engineering Companies of Illinois at the annual Engineering Excellence Awards Gala on February 27 in Rosemont. Two Illinois Tollway projects...
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Using everyday objects like pennies, paper, spaghetti noodles and marshmallows, Illinois Tollway engineers introduced visiting Girl Scouts to common construction and design principles during activities intended to further the Scouts’ interest in engineering careers. More than...
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College students and recent grads: Ready to turn your knowledge and skills into real-world experience?  The Illinois Tollway is looking for motivated students to join its 2025 Internship Program, where you’ll gain hands-on experience in the transportation world through...
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The kids have spoken—and the Illinois Tollway listened. After sorting through names suggested by children visiting its booth at the Chicago Auto Show, the Tollway has dubbed the talking, kid-sized safety education vehicle “HELP Truck Hank.” “We’re thrilled that so many...
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Visit our I-PASS On Demand Team They will be onsite providing customer service to new and existing customers. Team members will be available beginning at 10 a.m. every day to assist drivers with opening and managing I-PASS or I-PASS Assist accounts, obtaining I-PASS Sticker...
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When the Illinois Tollway brought in 31 college interns last summer to work with mentors in 13 different agency departments, the goal was for the students to learn new professional skills, gain insights into how the Tollway operates and possibly develop an interest in pursuing...
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The Illinois Tollway congratulates leaders from 18 businesses in the Class of 2024 graduating from the Tollway Technical Assistance Program administered by Inner-City Underwriting Agency.   The business owners will be recognized at a ceremony in Chicago on Thursday,...
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Construction on the new I-490 Tollway focused on building a dozen bridges, including some that won’t ever carry cars or trucks. In an unusual twist, one of the bridges started by the Illinois Tollway was an 1,800-foot-long railroad bridge that will help create room for I-490...
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Bridging the Future Capital Plan to address connectivity and safety while the Tollway continues long-range strategic plan development of the Tollway’s next long-term capital program The Illinois Tollway Board of Directors today approved a new multi-year capital plan that...
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The Bond Buyer and Northeast Women in Public Finance recognized Illinois Tollway Chief Financial Officer Cathy Williams as a Trailblazing Woman in Public Finance.    The award recognizes Williams’ exceptional contributions to the public finance industry, advocacy for...
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As many as 8.9 million vehicles are expected to travel on the Illinois Tollway system during this year’s extended Thanksgiving holiday, and drivers who become stranded or need roadside assistance should dial *999 to obtain prompt help from the Tollway. Drivers who call *999...
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ENR Midwest presented a Best Project Award to the Illinois Tollway for the Tri-State Tollway (I-294) over 87th Street and Roberts Road Bridge Project, a testament to the innovation, collaboration and dedication of the entire project team. This $45 million project, completed...
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The Illinois Tollway turned on its latest SmartRoad today on the northern section of the Central Tri-State Tollway (I-294) between Wolf Road and Balmoral Avenue in conjunction with the opening of the new fifth lane for northbound traffic. The integration of 14 over-the-road...
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