Account Number

Your Account Number is a unique number that identifies your account. Your account number is on the receipt provided with your I-PASS purchase. Or, if you purchased your I-PASS at Jewel or Road Ranger, it will be found on the transponder activation label.

When you are trying to associate your user to an existing I-PASS account, and you do not know your I-PASS account number you can use the transponder number located on your I-PASS transponder above the barcode. This number begins with 015 and is eleven digits long. Include leading zeroes, but NOT any dashes, letters, spaces, or other special characters.

Transponder Number

Your transponder is the actual I-PASS device that you position in the window of your vehicle. Your transponder number is located on your I-PASS transponder above the barcode. The number begins with 015. Enter the entire 11 digits of your transponder ID. Be sure to include any leading zeroes. Do not include any dashes, letters, spaces or other special characters. For example—your transponder number should be entered as 01500000000.

Driver's License Number

The Driver's License Number registered on your I-PASS account. Commercial Accounts should use their FEIN (Federal Employer Identification Number) in place of driver's license number. Please leave out any spaces or special characters that may be in your license number entering only letters and numbers. Note: All Illinois driver's licenses begin with the first letter of your last name. For example—your driver's license should be entered as A00000000000.

If your driver's license is not recognized, you must visit an Illinois Tollway customer service center so that your driver's license number can be verified and updated on your account. For security purposes this cannot be done over the phone. Verification and updates will need to be completed before you will be able to create an online username.

FEIN

The FEIN (Federal Employer Identification Number) registered with the account. If you are receive an error message that states that your FEIN is not recognized, for security purposes, you must mail a letter on company letterhead requesting updates that need to be made to your account. Verification and updates authorized by your letter must be completed before you will be able to create an online username.

Username

If you have not yet created a username and password on our system please visit this link for more information on how to access your account.

Your username can have a length between 4 and 20 containing the characters A-Z, 0-9 and the special characters underscore (_), hyphen (-), dollar ($) and exclamation (!). This field is NOT case sensitive.

If you are unable to remember your username, please use the links provided on the login page to retrieve your username using your email address. In the event you are unable to gain access through this method, please use the "Reset your username" link to recreate your login credentials.

Password

If you have not yet created a username and password on our system please visit this link for more information on how to access your account.

Your password can have a length between 4 and 20 containing the characters A-Z, 0-9 and the special characters underscore (_), hyphen (-), dollar ($) and exclamation (!). This field is case sensitive.

If you are unable to remember your password, please use the links provided on the login page to retrieve your password using your username. In the event you are unable to gain access through this method, please use the "Reset your username" link to recreate your login credentials.

License Plate Type

For information on Illinois plate types, please visit the Illinois Secretary of State website.

What is the Card Security Code?

The card security code is a unique three or four digit number, separate from your credit card number. It is an authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. This feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the code is not part of the card number itself and is presented unembossed (flat) on the card. These three or four numbers help ensure that the physical card is in the cardholder's possession while shopping online or by phone, assisting to prevent unauthorized or fraudulent use.

Your security code can be found in the following locations on the following cards:

Visa/MasterCard/Discover
Your card security code for your MasterCard, Visa or Discover card is a three-digit number on the back of your credit card, immediately following your main card number.

American Express
The card security code for your American Express card is a four-digit number located on the front of your credit card, to the right or left above your main credit card number.

 

License Plate Number

Changes to the way certain Illinois License Plates are to be entered have been made. The specific plate types affected by this change are listed below. It is still required to select the correct plate type in addition to following the plate number entry format. As additional changes are made they will be added here.

If your plate type is not listed please continue to enter only the plate number. Designators for plate type, i.e. those with small letters or stacked letters, should not be entered as part of the number but should continue to be selected as the plate type.

Example Image Plate Type Enter plate in this format
Apportioned Tow Truck W50000
Apportioned Trailer T0000
Apportioned Truck and Tractor P000000
Ceremonial 0000CR
Charitable 0000CV
Commuter Van 000CM
Driver Education 0000DE
Electric Vehicle 0000EL
Farm Machinery 0000FM
Fertilizer Spreader 0000FS
Funeral Home 0000FH
Livery 0000LY
Municipal Bus 0000BM
Municipal Vehicle M00000
School Bus 0000SB
State Vehicle U00000
Taxi Cab 0000TX
Tinted Window 0000WT

ZIP or Postal Code

The ZIP or Postal Code is a number with 5 or 9 digits in the US (format: 00000-0000).

In Canada the ZIP or Postal code is 5 characters long and can contain both numbers and characters (format: AAAAAA).

Date and Time Picker

To select the date and time follow the steps below:

 

 1. Click on the date field to open the Date and Time picker (by default it will open in the present day and time).

2. To choose a different year click on the current year and select the desired year in the dropdown.

3. To choose a different month click on the arrows, or choose directly by clicking in the current month and selecting the month in the dropdown.

4. Click on the day to choose the date.

5. Click on the hour to choose the time.

6. To choose a different time click on the arrows and click on the desired time.

7. To select present date and time click on the Home icon next to the month.