﻿<?xml version="1.0" encoding="utf-8"?><Search><pages Count="24"><page Index="1"><![CDATA[

Building a New Tomorrow Today 

Illinois Tollway 2012 Annual Report ]]></page><page Index="2"><![CDATA[ ]]></page><page Index="3"><![CDATA[

Table of contents 

1  Letter from Governor Quinn  

3  Letter from the Board Chair and Executive Director 

5  Investing for the Future 

7  Everybody In. Nobody Left Out. 

9  Moving as One 

11  Emerald Highways 

13  Building Trust  

15  Customers Come First 

17  Gaining Appreciation 

18  Forces to be Recognized 

19  Funding Sources and Allocations  

20  Measures of Success ]]></page><page Index="4"><![CDATA[

Letter from GOvernor Pat Quinn 

Illinois is a place where everyone has an opportunity to work...and where our companies  
innovate and grow. 

From expanding local access in the south suburbs of Chicago to improving mobility  
between Rockford and Chicago, from building a better route to the west end of O’Hare  
International Airport to blazing a trail for transit accommodations on its system for the first  
time, the Illinois Tollway is making sound investments in its transportation infrastructure by  
investing $12 billion and putting thousands of men and women to work.  

These investments will fuel the economic development necessary to keep Illinois  
competitive in today’s global economy. 

Led by Chair Paula Wolff and Executive Director Kristi Lafleur, with support from an active  
Board of Directors, the Illinois Tollway is showing that the smartest investments we can  
make are investments in the people of Illinois. I am proud to see the highway transportation  
infrastructure of Northern Illinois being built by men and women who have a stake in the  
future of this great state.  

In the first year of the  Move Illinois  Program, the Illinois Tollway provided substantial  
opportunities for businesses of all sizes and types to play a role in rebuilding and  
strengthening our infrastructure and our economy. At the same time, the Tollway put  
thousands of people to work last year on construction projects that will drive long-term,  
sustainable economic growth well into the 21st century.  

The Illinois Tollway is bringing together the deep and varied talents of Illinois to deliver one  
of the most ambitious capital programs of any toll road agency in the nation.  

These are the difference-makers – the people who have a vision for the future of our  
transportation network and the people who have the skills to carry out that vision and  
make it a reality. I am pleased to have a role in working with those who are building success  
in Illinois.  

Sincerely, 

Governor Pat Quinn 

||Page 1  | 2012 Annual Report 

Governor Pat Quinn at the groundbreaking for the Illinois Route 47  
Interchange Project at the Jane Addams Memorial Tollway (I-90). ]]></page><page Index="5"><![CDATA[

Letter from GOvernor Pat Quinn 

||Page 2  | 2012 Annual Report ]]></page><page Index="6"><![CDATA[

LETTER FROM THE BOARD CHAIR AND EXECUTIVE DIRECTOR 

In 2012, the Illinois Tollway laid the groundwork to move  
forward with our ambitious new 15-year, $12 billion capital  
program,  Move Illinois:  The Illinois Tollway Driving the Future   
– the largest capital program in our agency’s history and the  
largest of any toll road agency in the nation. 

With a vision to provide customers a fully rebuilt, state- 
of-the-art system and introduce new projects to improve  
regional mobility, the Tollway wasted no time establishing a  
foundation to begin making improvements that will benefit  
our customers and the communities we serve for decades to  
come.  

In our first year, we made steady progress toward building a  
21st century transportation network that satisfies the needs  
of the 1.4 million daily drivers on the Illinois Tollway today and  
the untold number of customers who will use our growing  
system in the future to get to and from work, take road trips  
and summer vacations, and move freight throughout the  
Midwest region.  

We recognize that we are nothing without our customers and  
appreciate the confidence they have shown us. We continue  
to lead the industry as the toll agency with the highest  
percentage of customers who choose to pay electronically.  
More than 86 percent of all toll transactions on the Illinois  
Tollway are now I-PASS, up from 84 percent at the beginning  
of 2012. 

As we look back on our accomplishments, we are driving  
forward with a vision of something that is much greater  
– a comprehensive infrastructure improvement program  
that will relieve congestion, reduce pollution, stimulate the  
economy, create as many as 120,000 jobs and ensure that our  
region retains the competitive advantage it has over other  
major metropolitan areas and around the world. This is the  
vision that Governor Pat Quinn has for the Illinois Tollway and  
we remain committed to realizing these goals.  

  
  

||Page 3  | 2012 Annual Report ]]></page><page Index="7"><![CDATA[

Move Illinois  will address the remaining needs  
of the existing Tollway system; rebuild and  
widen the Jane Addams Memorial Tollway  
(I-90) from Chicago to Rockford;  
construct a new interchange to connect  
the Tri-State Tollway (I-294) to I-57;  
build a new, all-electronic Elgin O’Hare  
Western Access and fund planning  
studies for the Illinois Route 53/120  
Extension and the Illiana Expressway.  

We are working hard to deliver the benefits of the  Move    
Illinois Program as quickly as possible without losing sight  
of our guiding principles: to promote the regional economy,  
increase collaboration with regional transportation agencies,  
foster environmental responsibility and sustainability, further  
transparency and accountability, and enhance customer  
service.  

And, we are doing so with a commitment to make sure that  
everyone has an opportunity to benefit from Move Illinois. In  
2012, more than $628 million in contracts were awarded to  
66 businesses and an estimated 3,180 jobs were created.  

But, the Tollway’s capital program isn’t just about numbers.  
It’s about people. Featured throughout this report are the  
perspectives of people who have been impacted by  Move  
Illinois in its first year – business owners, professionals and  
workers. We hope these are just the first of many stories we  
will be able to share over the next 15 years.  

Tollway engineers will tell you that you can’t build a roadway  
until you’ve first made sure that you have a solid foundation.  
That’s exactly what we did in 2012. And, we are ready and  
eager to build upon that foundation in 2013.  

Tollway Board of Directors (from left to right): Jeffrey Redick,  
Carl O. Towns, Terrence D’Arcy, Mark Peterson, Chair Paula Wolff,  
James Sweeney, David Gonzalez, Tom Weisner,   
James J. Banks 

||Page 4  | 2012 Annual Report 

Executive Director Kristi Lafleur 

Chair Paula Wolff ]]></page><page Index="8"><![CDATA[

“Our goal has been to take advantage  
of the opportunities the Tollway  
provides and become a competitive  
and valuable member of the  
engineering community. The Tollway  
has given us an opportunity to grow  
and be a partner in its success.” 

Joan Berry, president of   
EJM Engineering Inc. 

Investing for the Future 

||Page 5  | 2012 Annual Report 

We invest today for the promise of a better tomorrow.  

In 2012, the Illinois Tollway made the initial deposit on investments that  
will pay dividends well into the 21st century.  

These investments to improve our transportation infrastructure assets in  
Northern Illinois will yield significant returns – not only for the people and  
businesses in the construction trades, but for Tollway customers and the  
regional economy as a whole. 

Joan Berry (in red) and the staff of EJM Engineering Inc. ]]></page><page Index="9"><![CDATA[

Completed  
$70 million in roadway  
improvements on the Reagan  
Memorial Tollway (I-88)   
on time and on budget 

Broke ground  
on the $61 million Illinois Route 47  
Interchange at the Jane Addams  
Memorial Tollway (I-90) in Huntley 

Completed  
$112 million central Tri-State  
Tollway (I-294) Resurfacing   
Project on time and on budget 

||Page 6  | 2012 Annual Report 

Completed  
reconstruction of the   
$13 million I-294/I-90 Tri-Level  
Bridge on time and on budget 

Broke ground  
on the $719 million   
Tri-State Tollway (I-294)/I-57  
Interchange Project 

Completed  
advance work  
for $2.2 billion Jane Addams   
Memorial Tollway (I-90)   
Rebuilding and Widening Project  
on time and on budget ]]></page><page Index="10"><![CDATA[||Page 7  | 2012 Annual Report 

Astronaut Sally Ride. Baseball legend Jackie Robinson.  
Supreme Court Justice Sonia Sotomayor. “Firsts” are always  
worth celebrating.  

At the Illinois Tollway, there were several “firsts” to celebrate  
as we promoted opportunities for businesses of all sizes,  
as well as disadvantaged, minority- and women-owned  
business enterprises. 

In 2012, the Tollway: 
•	 Hosted our agency’s first Construction Careers Expo  
to educate nearly 500 job seekers about careers in the  
construction industry. 
•	 Created and launched the agency’s first Construction  
Contracts 101 Webinar to help companies learn how to  
navigate our contract and bidding process. 
•	 Began webcasting construction contract bid openings  
to give members of the general public and contractors  
the opportunity to watch and listen live.  

In addition, to accelerate our outreach efforts and provide  
firms the tools they need to do business with the Tollway and  
play a role in the Move Illinois Program in 2012, we: 
•	 Launched an initiative to ensure that large construction  
contracts were “unbundled” into smaller contract  
opportunities to encourage small and diverse businesses  
to compete for work. 
•	 Held “Are You Ready to Bid?” workshops tailored  
to prepare small and diverse businesses to bid on  
unbundled contracts. 
•	 Hosted networking events for more than 400  
representatives of engineering and design firms and  
construction companies. 
•	 Reconvened and expanded our Earned Credit Program  
(ECP) Advisory Council to assist us with our diversity  
outreach efforts.  
•	 Worked to expand our Mentor/Protégé Program, which  
encourages prime consultants to mentor disadvantaged,  
minority- and women-owned business enterprises in  
gaining and increasing their capacity. 

Everbody In. Nobody Left Out. 

“The Move Illinois Program has  
enabled us to keep our existing  
staff employed, expand our  
business and create new jobs.”  

Paul Wang and Corina Farez,   
owners of Wang Engineering Inc. 

“The work we’re able to secure  
through the Move Illinois  
Program will continue to fuel our  
growth and help us realize our  
dreams.” 

Wilbur C. Milhouse III, President and CEO of   
Milhouse Engineering and Construction 

||Pag e 7 | 2012 Annual Report ]]></page><page Index="11"><![CDATA[||Page 8  | 2012 Annual Report 

“As a woman trying to take care of my  
children, I am thankful for the blessing  
I have been given through Move Illinois.  
Being able to make good money and  
provide a better life for my family has been  
a real gift.” 

Patricia Robles, Carpenters Local 80, Lorig  
Construction, Tri-State Tollway (I-294)/I-57  
Interchange Project 

•	 Participated in more than 155 outreach  
events, including focus groups, meetings  
with advocacy agencies, conferences and  
expos and networking events. 

In 2012, the Illinois Tollway was equally diligent  
in promoting diversity within our own ranks.  
Fifty-seven percent of new employees hired in  
2012 are people of color, including 44 percent  
who are African-American. Based in part on  
these successes, the Tollway is experiencing the  
greatest diversity in the agency’s history.  

||Page 8  | 2012 Annual Report 

The ECP is a rewards initiative that allows contractors  
and subcontractors to earn bid credits toward future  
Tollway construction bids when they hire from a pool  
of qualified, pre-screened job candidates, including  
underemployed African-Americans, Latinos, Asian- 
Americans, women, ex-offenders and veterans.  

EARNED CREDIT PROGRAM ]]></page><page Index="12"><![CDATA[

No single transportation agency can go it alone these  
days – let alone effectively carry out the largest capital  
program of any toll road agency in the nation – without  
some help along the way.  

That’s why the Illinois Tollway has established productive  
partnerships that are essential to keeping  Move Illinois   
projects moving forward as quickly and efficiently as  
possible.  

In May, the Tollway began work in cooperation with the  
Illinois Department of Transportation on the Tri-State  
Tollway (I-294)/I-57 Interchange Project, which will  
connect I-294 and I-57 and improve access and economic  
development in the Chicago Southland.  

Later that month, the Illinois Route 53/120 Blue Ribbon  
Advisory Council completed nine months of discussion  
and deliberation and presented its final report to the  
Tollway Board of Directors. The council – created by the  
Tollway in 2011 – recommended that the new Illinois  
Route 53 be built as a four-lane, limited-access, tolled  
parkway with a 45 mph maximum operating speed, with  
further study of alignment options for the configuration  
of Illinois Route 120. 

Moving As One 

“Our participation in the Tollway’s  
new capital program has allowed us  
to maintain our current workforce,  
as well as add several new positions  
within our firm to  
meet the exciting  
challenges ahead.  
We are pleased  
to be part of  
this historical  
program and help  
meet the important  
goals of Move Illinois  
to improve mobility  
and relieve congestion,  
while at the same time  
reduce the impact of  
construction on our natural  
environment.”  

Fred Lin, transportation manager at   
Lin Engineering Ltd. 

||Page 9  | 2012 Annual Report 

From left, front: Paul Lin, president of Lin Engineering Ltd., and his sons John  
and Fred, surrounded by company staff. ]]></page><page Index="13"><![CDATA[

Jan. Feb. Mar. May June July Aug. Sep. Nov. Dec. 

Elgin O’Hare Western Access Local Advisory Committee 
The Tollway established the Elgin O’Hare Western Access Local Advisory Committee  
to get feedback from local communities and help guide construction of the project  
through 2025. In December, the Federal Highway Administration and Federal Aviation  
Administration issued a Record of Decision approving the plan for the Elgin O’Hare  
Western Access Project. Approval of this document completed the last step in the  
federal review of the project’s environmental impact, allowing the Tollway to move  
toward implementation in 2013. 

Oct. 

||Page 10  | 2012 Annual Report 

Apr. 

Collaboration = acceleration 

Third Annual Earth Day XLII Transportation Summit 
The Tollway led efforts to bring together leaders of the transportation  
industry at the third annual Earth Day Transportation Summit in Chicago.  
The summit focused on how various local and state transportation  
agencies can work together to develop innovative financing options  
for multimodal projects. 

I-294/I-90 Tri-Level Bridge 
The Tollway also worked closely with local  
communities to complete reconstruction of the    
I-294/I-90 Tri-Level Bridge, one of the most  
complicated, heavily traveled interchanges on  
the Tollway system. The $13 million project,  
completed on time and on budget, received local  
and national recognition.  

Illinois  
Transportation  
Secretary Ann L.  
Schneider and  
Illinois Tollway  
Executive Director  
Kristi Lafleur sign- 
off on the final Elgin  
O’Hare Western  
Access planning  
document. 

Jacky Grimshaw, vice president of policy at the Center for Neighborhood  
Technology, talks to author and economist Charles Wheelan, keynote  
speaker at the 2012 Earth Day event. ]]></page><page Index="14"><![CDATA[||Page 11  | 2012 Annual Report 

Emeralds are associated with spring and good luck, but they  
also represent an open door to new possibilities.  

Our commitment to make  Move Illinois  the “Cleanest and  
Greenest” capital program in Illinois Tollway history is  
providing us innovative, new ways to build and maintain  
roadways.  

Today, we’re using more recycled materials like roof shingles  
and tire rubber, more environmentally friendly technologies  
like warm-mix asphalt and intelligent transportation systems  
that help reduce delays and, ultimately, the air pollution that  
is a byproduct of roadway congestion. 

In the first year of  Move Illinois, the Tollway made its move  
to foster environmental responsibility and sustainability. In  
2012, we: 

•	 Started construction of the Tollway’s first “green”  
interchange at Illinois Route 47 on the Jane Addams  
Memorial Tollway (I-90). The new interchange will feature  
geothermal water piping system, reflective roofs and  
trellised vegetation, as well as ramp shoulder pavement  
that allows water to seep through and reduce storm  
water runoff. 
•	 Began planning for the Elgin O’Hare Western Access  
Project as the first all-electronic toll road in the region.  
All-electronic tolling decreases the amount of pollution  
because vehicles no longer need to stop at traditional  
barrier toll plazas.  
•	 Installed fast-charging electric vehicle stations at  
7-Eleven sites at the Tollway Oases and at the Tollway  
Central Administration building in Downers Grove,  
making the Illinois Tollway part of the nation’s largest  
fast-charging electric vehicle network.  

Emerald Highways ]]></page><page Index="15"><![CDATA[||Page 12  | 2012 Annual Report 

The Tollway’s “Building Green” efforts are minimizing  
the environmental impact of roadway construction by  
reducing, recycling and reusing materials that would  
otherwise be sent to a landfill. In 2012, the Tollway: 

“I share the Tollway’s vision of  
developing best management practices  
to protect our natural resources. With  
the increasing demand for sustainable  
solutions in the transportation industry,  
my firm is well-positioned for future  
growth.” 

Luis Montgomery, president of 2IM Group 

Building Green 

of concrete 78,169 tons 
Recycled 

 enough to fill a line of concrete mixer trucks down Lake Shore Drive from  
Evanston to Hyde Park 

263,9 4 8  t o n s  of Recycled Asphalt Used 

enough to build an 8-foot wide, 2-inch thick bike  
path from Chicago to Lincoln, Nebraska 

4 
2 ,1 9 3 

R e c y c led scra p   t i r e s enough tires for a line of Cars from  Downers Grove to North Avenue Beach 

24,042 tons of asphalt shingles 
Recycled 

enough to roof more than 16,000 Chicago  
bungalows 

•	 Hosted a free paper recycling and shred event  
in conjunction with U.S. Equities and Cintas  
Corporation at the Des Plaines Oasis on the Jane  
Addams Memorial Tollway (I-90). Altogether,  
customers brought in more than 3,400 pounds  
of documents to be shredded and recycled. ]]></page><page Index="16"><![CDATA[||Page 13  | 2012 Annual Report 

Building Trust 

Investments in maintenance and improvements to the  
Tollway system come from toll revenues. That’s why we  
go the extra mile to fulfill our obligations to be efficient,  
transparent and accountable across every aspect of Tollway  
operations, so customers can clearly see that their toll dollars  
are not wasted.  

Our goal is to leave no doubt that toll revenues are being  
invested responsibly back into the system to provide benefits  
for Tollway customers and economic advantages for the  
people of Illinois.  

In 2012, our customers continued to find that the Illinois  
Tollway remains a good value for the money, with traffic  
and toll revenue exceeding projections. The Illinois Tollway  
continues to explore every avenue to unlock greater value  
for customers by improving the efficiency of its operations.  

In September, the Illinois Tollway approved a new five- 
year, $61.5 million contract with The Chicago Lighthouse  
to manage the Tollway’s Customer Call Center, providing  
assistance to Tollway customers calling 1-800-UC-IPASS for  
account services. This contract award completed the Tollway’s  
goal to break up the large, single contract for I-PASS services  
into four smaller contracts in order to increase opportunities  
for businesses to work with the agency. The Tollway bid the  
work for this contract through the Illinois State Use Program,  
which is designed to provide employment for underserved  
communities, persons with disabilities and veterans.  

The Illinois Tollway also began pursuing its worst toll violators  
in court on behalf of the 98 percent of Tollway customers  
who pay their tolls on time. The Tollway began filing lawsuits  
against toll violators, sending a clear and strong message to  

“We are happy to be a  
part of Move Illinois. It  
is opportunities like  
this that we dream  
of, where we can  
play a meaningful  
role and make a  
positive impact on  
the transportation  
system in our  
region.” 

Jorge Moreno, president  
of CivCon Services Inc. ]]></page><page Index="17"><![CDATA[

chronic violators who use the Tollway regularly without  
paying that the time had come for them to pay their  
fair share. In 2012, the Tollway entered 51 judgments in  
actions filed to recoup approximately $2.5 million.  

The Tollway also began posting our agency’s polices  
online for review and public comment. Soliciting public  
comment on our website is part of a new effort by  
the Tollway to ensure that the interests of customers,  
businesses and communities impacted by Tollway policy  
decisions have been considered.  

“Being able to play a role  
in the new Move Illinois  
Program will not only  
allow us to strengthen our  
skills, but it will also give  
us the ability to compete  
as a prime consultant in  
the future.” 

Shakti Joshi, president of APS  
Consulting, Inc. 

||Page 14  | 2012 Annual Report 

“We anticipate Move  
Illinois will continue to  
provide much-needed  
opportunities to  
work on various  
construction  
projects  
that will  
strengthen  
our state’s  
foundation and,  
ultimately, fuel  
our state’s economic  
recovery.”  

Natalia Homedi, president of   
Atlas Engineering Group Ltd. 

Jorge Moreno (center)  
and the staff at CivCon  
Services Inc. ]]></page><page Index="18"><![CDATA[

We know that our customers don’t like to wait, so we make  
every effort to demonstrate the value of the Illinois Tollway  
by getting customers to where they’re going quickly, safely  
and efficiently.  

Looking down the road, we remain focused on delivering the  
highest level of customer service while finding new ways to  
provide added value for our commuter community.  

In 2012, the Tollway moved forward with efforts to upgrade  
its electronic toll collection system by gathering information  
about the latest technologies, products and services. Lessons  
learned from meeting with more than 20 prospective vendors  
were used to develop and issue a request for proposals for  
a new system, with the final selection to be  
made in 2013.  

The Tollway’s goal is to implement a  
new, cutting-edge system by 2015 that  
keeps the agency at the forefront of  
this rapidly changing industry. This  
includes developing a system that  
makes it faster and easier for individual  
and fleet customers to manage their  
I-PASS accounts or violations online.  
The new system will also improve  
customer communications, provide  
enhanced functionality with the E-ZPass  
Group and lay the foundation for future  
electronic tolling technologies.  

The Tollway also added an easy-to-use Trip  
Calculator to its website in 2012. This feature  

allows customers to select specific start and end points on an  
interactive map and then calculate tolls along the designated  
route. Designed to help customers plan their trips and pay  
missed tolls, the Trip Calculator has had more than one-half  
million total visits since it debuted in March.  

Thanksgiving marked the debut of Tollway Trip Tweets  
on Twitter.com. Drivers now can follow each of the four    
tollways – the Tri-State Tollway (I-94/I-294/I-80), Jane Addams  
Memorial Tollway (I-90), Reagan Memorial Tollway (I-88) and  
the Veterans Memorial Tollway (I-355) – to receive real-time  
roadway incident information to help plan their trips. To  
date, Tollway Trip Tweets have attracted more than 4,471  
followers.  

Also in November, the Tollway began  
offering customers a better way to contest  
toll violations for which they are not  
responsible. Drivers who receive a toll  
violation notice can go online, download  
a user-friendly form, attach the required  
documentation and return it to the  
Tollway for review and consideration.  
The new form has been accessed by  
more than 9,000 customers so far. 

Customers Come First 

||Page 15  | 2012 Annual Report 

Total Website Visits 20.4 million 

Total Page Views 121.9 million 

 Annual Customer Service Center Visits  675,000 
2.3 million  
annual customer calls to 1-800-UC-IPASS 

4,471 
total Twitter followers 
@I_88_Tollway: 848 
@I_355_Tollway: 831 
@I_90_Tollway: 1,271 
 @94_294_Tollway: 1,521 ]]></page><page Index="19"><![CDATA[||Page 16  | 2012 Annual Report 

“Move Illinois has made it possible for me do  
an honest day’s work for an honest day’s pay  
so I can take care of my family – I couldn’t ask  
for anything more.” 

Roy Griffin, Laborers Local 582, Plote  
Construction, Jane Addams  
Memorial Tollway (I-90)/Illinois  
Route 47 Interchange Project 

“Thanks to Move Illinois, I have  
an opportunity to participate  
in something larger than  
myself while doing work that  
I love.” 

Dawn Voce, Operating Engineers Local  
150, William Charles Construction, Jane  
Addams Memorial Tollway (I-90)/Illinois  
Route 47 Interchange Project 

Roy Griffin with   
Governor Pat Quinn ]]></page><page Index="20"><![CDATA[||Page 17  | 2012 Annual Report 

•	 Executive Director Kristi Lafleur named “Most Powerful  
and Influential Woman in Illinois” by the National  
Diversity Council. 

•	 Executive Director Kristi Lafleur and Illinois Department  
of Transportation Secretary Ann L. Schneider named  
“Women of the Year” by the Women’s Transportation  
Seminar Greater Chicago Chapter. 

•	 Move Illinois Program public affairs campaign received  
a Chicago Skyline Award from the Public Relations  
Society of America, Chicago Chapter, and a Platinum  
Award from Hermes Creative Awards. 

•	 The Tri-State Tollway (I-294)/Balmoral Avenue Inter- 
change Project awarded the Toll Excellence Award in  
the administration category from the International  
Bridge, Tunnel and Turnpike Association. 

•	 The I-294/I-90 Tri-Level Bridge Project named one  
of the “Top 10 Bridges in North America” by Roads &  
Bridges magazine. 

•	 The I-294/I-90 Tri-Level Bridge Project won a Pride  
in Construction Award for “Rehabilitation Project  
of the Year” from the Construction Industry Service  
Corporation.  

•	 Tollway engineering firms also submitted projects and  
initiatives that won Engineering Excellence Awards  
from the American Council of Engineering Companies,  
Illinois Chapter. 
  » Merit Award, North Chicago Wetland Mitigation  
Area – nominated by AMEC Environment &  
Infrastructure Inc. 
  » Merit Award, the Tri-State Tollway (I-294)/Balmoral  
Avenue Interchange Project – nominated by  
Christopher B. Burke Engineering Ltd. 
  » Merit Award, Illinois Tollway Virtual Map/Trip  
Calculator – nominated by HNTB Corporation 

Gaining Appreciation 
2012 Awards 

Illinois Tollway Executive Director Kristi Lafleur and    
Illinois Transportation Secretary Ann L. Schneider ]]></page><page Index="21"><![CDATA[

Governor Quinn has long made commitments to veterans affairs, servicemembers and their families one of his top  
priorities throughout his career in public service.  

The Illinois Tollway joined Governor Quinn in honoring  
the Illinois men and women who have fallen in service to  
our country since September 11, 2001, with the unveiling  
of the “Portrait of a Soldier” memorial exhibit at Tollway  
Oases. The exhibit featured hand-drawn portraits of Illinois  
servicemembers who gave their lives protecting America’s  
freedom.  

Forces to be Recognized 
Honoring Veterans 

||Page 18  | 2012 Annual Report 

The Tollway also paid tribute to veterans who  
have served in the various branches of the  
armed forces past and present by inviting  
Illinois high school students to participate in its  
annual Tollway Map Cover Art Contest, which  
had the theme “Remembering Our Veterans.”  
The grand prize winner’s entry is featured on  
the cover of the Tollway’s 2013 map, which is  
distributed at no cost to more than 125,000  
customers. ]]></page><page Index="22"><![CDATA[

The Illinois Tollway is a user-funded system that receives no state or federal funding for maintenance and operations. 

Allocations are made from revenue collected on a cash basis and may differ from revenue that is booked on an accrual  
basis. 

Sources of Revenue   
($ millions) 
•	 Tolls and Evasion Recovery –  
Collections via cash, I-PASS and  
violation recovery payments 
•	 Concessions and Miscellaneous –  
Oases fuel, food and other retail sales;  
overweight truck fines; rental and  
easement income 
•	 Investment Income – Interest earned  
on Tollway funds and I-PASS cash  
escrow accounts 

Allocations of Revenue  
($ millions) 
•	 Maintenance and Operations –  
Related to toll collection, roadway  
maintenance, traffic control, safety,  
insurance and administration 
•	 Debt Service – Principal and interest  
payments on outstanding Tollway  
bonds 
•	 Operating Reserve – A reserve to  
provide a contingency for events that  
may adversely impact revenue or  
increase operating expenditures 
•	 Renewal, Replacement and  
Improvement – Deposits to Renewal  
and Replacement account and  
improvement account 

Capital Program Expenditures   
$373 Million 
Capital expenditures for roadway  
reconstruction, expansion and  
systemwide maintenance. Does not reflect  
reimbursements of $21 million received  
pursuant to intergovernmental agreements. 

For more information, please see our 2012 Comprehensive Annual Financial Report (CAFR), which will be available in summer 2013 on the Illinois  
Tollway’s website, www.illinoistollway.com. 

Allocations 
($ millions) 

Renewal, Replacement  and Improvement 

Debt Service 

Maintenance and  Operations 

$464 
$242 

$259 

Operating Reserve 
$10 

Sources of Revenue 
($ millions) 

Concessions and Miscellaneous 

Investment Income 

Tolls and Evasion Recovery $7 

$1 

$955 

||Page 19  | 2012 Annual Report 

Funding Sources and Allocations ]]></page><page Index="23"><![CDATA[||Page 20  | 2012 Annual Report 

Measures of success 
Tollway SysteM 
1.4 million Daily Average  Vehicles 
2.2 million Daily Average Toll   Transactions 
642 Bridges 2,047 Total Lane Miles 7 Oases Rest and  refuel Areas Ramp Toll  Plazas 
50 24 Mainline  Toll Plazas 
286 System Miles 

$628 million 
In Contracts Awarded 66 
Businesses Awarded  Contracts 
3,180 
Jobs Created 

I-PASS 
86% of all transactions  are All-electronic 
3.4 million Total I-PASS Accounts 180,000 new I-PASS accounts  activated 
4.6 million Total transponders  activated 
240,000 New transponders  activated 

K.I.S.S. Events 
16 
Events Throughout  Northern Illinois 
349 
Child Safety  Seats Inspected 
378 
Kids' Identification  Cards Issued 
66 
Child Safety Seat  Replacements 

H.E.L.P. Truck Services 
1.3 million 
Miles Patroled 32,000 
Customers  Helped ]]></page><page Index="24"><![CDATA[

2700 Ogden Avenue 
Downers Grove, Illinois 60515 
(630) 241-6800 
www.illinoistollway.com 

Follow our roadways on Twitter at: 
@I_90_Tollway   @I_88_Tollway 
@94_294_Tollway @I_355_Tollway ]]></page></pages></Search>